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Returns:
Online purchases: You must notify us by e-mail within 7 days of receipt and the returned item must be new, unused, and in resalable condition.
please do not return any items without e-mailing us first to get a return authorization number.

In order to help us process your return in a timely manner please follow the following guidelines:

1. Indicate how you received the item. Are you the purchaser? Are you returning a gift?

2. If you are the purchaser, please include the venue where the item was purchased along with a transaction ID.

3. If you are returning a gift, please include the name and address of the purchaser along with your name and
email address. This information is required in order to process a refund.

4. Please let us know the reason for the return.

5.Please package the item sufficiently to prevent damage and mail it to the return address provided with your return authorization.

Shipping charges are not refundable and the cost of the original shipping will be deducted from your refund
Returns are valid for domestic returns only we will not accept returns from other countries.

Refunds:

Credit Card Purchases: Your refund will be credited to the original credit card.

Paypal: Refunds can only be made to the original paypal account used to purchase the item.

Gift Recipients: Your refund will be issued in the form of a credit good for purchases at our website only.

Tax: The appropriate tax amount charged by us will be included with your refund.

Discounts and Promotions: If your purchase was a discounted item or a gift with purchase, the refund value for the item returned
will be reduced to reflect it's value as a free gift or discounted item.

Contact:

To contact us for any reason please e-mail us at; sales@realbutterflygifts.com 
Thank you for your interest in our products,

Shipping Time:
All items offered for sale are in stock and are normally shipped within 1 to 2 days.
Most orders are shipped via 1st class or Priority mail and normally take 2 to 4 days to be delivered after they are shipped.
You will be promptly contacted in case of a delay.

Notifications:

You will be notified by e-mail when we have received your payment and you will also be notified via e-mail when your items are shipped.
(if in the rare case you have not heard from us within 48 hours of placing an order please contact us at sales@realbutterflygifts.com
 
We accept the following credit cards: Images of credit cardsPayPal
Phone Order? 888-732-4945

Need help?
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